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Clear answers.
These answers describe SautiLink today. Features may vary by account, device or release stage.
What is SautiLink?
SautiLink is a social network for sharing ideas, joining conversations and building communities. It brings together profiles, public posts and conversations, media, Rooms, direct messages, discovery and notifications. Account controls help you manage your experience. Privacy and responsible expression guide how we build the service.
How do I create an account or sign in?
New to SautiLink? Create an account. If you already have one, log in. Available sign-in methods can include email-based authentication and supported connected-account sign-in. Keep at least one recovery method available.
What can I post on SautiLink?
Depending on the feature available to your account, you can publish text, images, videos and polls, reply in conversation threads, mention profiles, use hashtags and interact through likes, reposts and saves. Content remains subject to the Terms of Service, the current Upload Guidelines and the audience controls you select.
What are Rooms?
Rooms are SautiLink's group-style community spaces. A Room can be public or private and may use roles such as Owner, Admin, Moderator and Member. Room staff manage membership and activity in their Room. SautiLink-wide Terms, safety rules and platform moderation still apply.
Are direct messages private and end-to-end encrypted?
Direct messages are intended for conversation participants rather than the public feed. However, unless a SautiLink feature is expressly labelled end-to-end encrypted, you should not assume that message content is end-to-end encrypted. Recipients can also save, screenshot, forward or report messages they receive.
How do blocking, muting and reporting work?
Blocking limits interaction with another account, muting helps you reduce unwanted visibility without necessarily blocking, and reporting sends eligible content or activity for review. Serious violations may lead to content restrictions, feature limits or account enforcement.
How do I get verified on SautiLink?
Visit SautiLink Verification for the official process. Then open Settings → Account → Verification to request a verification badge or check status. Verification is an identity signal, not an endorsement, and verified accounts must still follow the Community Guidelines.
Can I change my name or username?
SautiLink applies limits to identity changes to reduce impersonation and abuse. The account settings screen shows the rule that currently applies to your account, including any waiting period or permanent username lock associated with verification.
How do I appeal a moderation decision?
When an eligible enforcement action supports appeal, use the Appeals area in SautiLink to submit it for review. Context, severity, public interest and the applicable rule can be considered during review.
How do I export or delete my data?
When signed in, open your account settings for privacy controls, data-export requests and account deletion. A deletion request starts a 14-day recovery window. You can cancel during that time before deletion is finalized. Read Account & Data Deletion for the full process.
Is SautiLink free to use?
Core SautiLink access currently does not require a subscription. SautiLink may later offer optional paid features, creator tools, marketplace services, subscriptions, advertising products or other commercial services. Any price and additional terms will be shown before a transaction.
How does SautiLink protect privacy?
We aim to minimise unnecessary collection, use security and access controls, do not sell personal data, and provide practical controls for audiences, messages, external indexing, blocking, muting, exports and deletion. See the Privacy Policy for details.
How do I contact the team?
For 24/7 support on any SautiLink matter, chat with us on WhatsApp at +255 629 145 502. AI assistance is available immediately and you can ask for a Live Human Agent. You can also use the contact form, email support@sautilink.com for account or product support, privacy@sautilink.com for privacy requests, or team@sautilink.com for general inquiries.
Here when you need us.
WhatsApp Support is available 24/7 for any SautiLink matter. Get immediate AI assistance and access to Live Human Agents in the same chat.
