Account & Data Deletion

Request account deletion

Sign in to SautiLink and use the account-deletion control in your account settings. The request is recorded as pending and becomes eligible for final processing 14 days later.

1. Sign in to the account you want to delete.
2. Open Settings and locate the account-deletion control.
3. Review the warning and start the deletion request.
4. Check the recovery deadline shown for your pending request.

If you do not cancel, the request becomes eligible for final deletion processing after the 14-day recovery window.

Deleting an app from your device, signing out, muting notifications or making a profile private does not delete the account.

Cancel during the 14-day window

While your deletion request is pending, you can cancel it from your account settings. The scheduled date is generated when you request deletion, and your account displays the deadline.

If you cancel in time, the deletion request is marked cancelled and the account's prior discoverability preference can be restored. If you later request deletion again, a new 14-day recovery window begins.

Data covered by permanent deletion

After the recovery window and final processing, SautiLink deletes or irreversibly anonymizes eligible data associated with the account from active systems. Depending on the feature and applicable law, this can include:

• account and profile records, settings and linked verification state;
• posts, replies, media uploads, polls, drafts, reactions and saved items;
• follows, blocks, mutes, Room memberships and account preferences;
• eligible notification, discovery and personalization records; and
• technical or support data that no longer has a lawful security, legal or operational retention need.

How individual records are removed can depend on their connection to other records, service-integrity requirements and lawful retention obligations. A deletion request does not give SautiLink permission to retain unrelated data indefinitely.

Deletion timing and limited retention

After a request becomes eligible for final processing, deletion or irreversible anonymization from active systems is targeted for completion within 30 days. This target starts after the 14-day recovery window, when the request becomes eligible for final processing.

Encrypted backup copies may remain for up to 90 days before routine overwrite and are not returned to ordinary product use.

We may retain the minimum information reasonably necessary when required by law, to complete a serious safety or fraud investigation, preserve evidence of abuse, establish or defend legal claims, prevent repeated severe abuse, or document that a deletion request was completed.

Messages and copies held by others

Deleting your account does not guarantee deletion of copies that another person independently controls. A recipient may have saved, forwarded or screenshotted a message; another user may have quoted or reshared public material; and external websites or search engines may have cached content before deletion.

SautiLink removes or anonymizes eligible original account data within systems we control, but we cannot erase independent copies held outside our control. Direct-message deletion may also need to preserve the conversation rights or records of other participants while dissociating or deleting the departing account's eligible personal data.

Help with account deletion

If you cannot access your account or believe someone else started a deletion request, contact support as soon as possible. We may use proportionate identity or account-ownership checks to prevent unauthorized deletion. Never send passwords or one-time codes to support.